QI Member Experience Program Manager - Quality Improvement - Position #2019-226

QI MEMBER EXPERIENCE PROGRAM MANAGER - QUALITY IMPROVEMENT - Position #2019-226

Date Posted:
Classification:
Administrative
Type
Full Time
Location
OPEN UNTIL FILLED - Redlands Monday - Friday 8:00a.m. - 5:00p.m.

Job Description

 

The QI Member Experience Program Manager is responsible for the development, coordination, implementation, and evaluation of all QI-related member experience activities across the EPIC Management (EPIC) enterprise. The QI Member Experience Program Manager will work with EPIC clients to improve member satisfaction scores across the enterprise.

 

Qualifications

 

 

Bachelor’s Degree required. Master’s Degree in healthcare or related field or equivalent related work experience, RN license is preferred. Two years member/customer experience with a focus on performance improvement, customer service and guest services is required. Developing or measuring quality metrics related to customer experience is preferred. Medical Terminology certification preferred. Ability to efficiently prioritize; anticipate needs and solve problems; working knowledge of HIPAA regulations. Have working knowledge of health insurance companies. Ability to work in situations of moderate to high stress.

 

Applications must be complete and demonstrate that the minimum qualifications are met. Resumes may be attached to completed application form as supplemental information, but will not be accepted in lieu of an official application form. Applications will be screened and the most qualified candidates who best match the needs of the position will be invited to compete further in the recruitment process.  Due to the large volume of applications received, we are unable to track for individual applications or discuss the application process.

 

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