Answering Service Operator I - PBX - Position #2017-149

ANSWERING SERVICE OPERATOR I - PBX - Position #2017-149

Date Posted:
Classification:
Administrative
Type
Part Time
Location
OPEN UNTIL FILLED Highland Thursday 4:00p.m. - 10:00p.m., Saturday & Sunday 12:00a.m. - 8:30a.m.

Job Description

The Answering Service Operator I works under general supervision to operate the central communications center so that all telephone calls and paging are processed promptly; and service as the "first line" in customer services and public relations.  May be assigned to take all incoming calls after hours; answer all basic questions regarding directions, and cancel appointments; and locating doctors on call or referred medically related calls to the triage nurse.

 

Qualifications

High School diploma or equivalent. One year telephone or switchboard experience required along with computer experience and telephone etiquette. Prior experience with the McKesson patient information system preferred. Excellent public relations skills and strong commitment to customer service; typing requirement of 25 – 30wpm accurately. Must have the ability to work in high stress environment and independently with strong attention to detail; and to anticipate needs and solve problems.

 

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