ANSWERING SERVICE OPERATOR I - PBX - Position #2017-149
- Date Posted:
- Part Time
- OPEN UNTIL FILLED Highland Thursday 4:00p.m. - 10:00p.m., Saturday & Sunday 12:00a.m. - 8:30a.m.
The Answering Service Operator I works under general
supervision to operate the central communications center so that all telephone
calls and paging are processed promptly; and service as the "first
line" in customer services and public relations. May be assigned to take all incoming calls after
hours; answer all basic questions regarding directions, and cancel
appointments; and locating doctors on call or referred medically related calls
to the triage nurse.
High School diploma or equivalent. One year
telephone or switchboard experience required along with computer experience and
telephone etiquette. Prior experience with the McKesson patient information
system preferred. Excellent public relations skills and strong commitment to
customer service; typing requirement of 25 – 30wpm accurately. Must have the
ability to work in high stress environment and independently with strong
attention to detail; and to anticipate needs and solve problems.